SPECIALIZED SERVICES

1. Help Line for Renal Patients / Diabetic Patients / Ortho Patients / Heart Patients / Cancer Patients etc.

  • Education
    • Proper knowledge about the disease keeps a patient aware and hence he complies to therapy.
    • Educating them about the adverse effects of missing therapy can motivate them to be regular and hence improve health and increase longevity.
    • Education and awareness of precautions taken for keeping the equipment’s and medical devices error free can be done through call.
    • Understanding his/her body & symptoms can guide the patient to avail medical aid at the right time hence keeping him healthy. 
  • Motivation
    • Since these are chronic & lifelong ailment, a lot of patient`s loose the desire to live and just give up. It is important to keep them engaged in order to keep up the motivation.
    • Most patient comply to therapy but do not follow the necessary diet or exercise regime which is an important element in maintaining the health of patient. 
  • Follow Up
    • Depending upon criticality of the patient he can be contacted from time to time and/or his clinical parameters noted.
    • Any alarming/indicative change in his clinical parameters raises a red alert in the system and the doctor is notified. The patient is convinced to visit to the doctor urgently.
    • A con-call can be arranged with the doctor in such a scenario or on the request of the patient.
    • Most patients get mislead by various sources into taking treatments which might not be necessary. A relationship manager dedicated to the patient can put all his apprehensions aside and making him feel cared for.
    • Health Tips and important alerts can be sent by SMS
    • Appointment Reminder and Follow-up. 
  • Counseling
    • These patients usually feel very low psychologically. They need to have a person who can listen them out and also boost their morale. This can be easily done from by our well trained and dedicated staff.
    • Diet counseling can be done on call on the basis of their readings. 
  • Other Services
    • Assisting patients with getting supply of medicines
    • Analytical and progress chart of patients
    • Patient Feedback Surveys
    • Proactive calling to make patients comply with the therapy
    • Follow up of the patient right from discharge from hospital
    • Reminder calls for Appointments.
    • Simple HAU (How are you feeling Now!) Calls
    • Post hospitalization, and discharge summary explanation calls
    • Reminder calls for taking medicines
    • Education to Patient Attendants on phone