Feedback and Complaint

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Medical institutions require constant feedback and complaint management mechanism. Feedback and complaint management helps any organization to understand their weaknesses and at the same time improve on it with a constant stride.

  1. On-Call, SMS and IVR Feedback Management
  2. On-Call, SMS and IVR Complaint Management

Our state of the art software and our specialized agents are extremely thorough with the on-call feedback and complaint management process. A pre-determined survey is followed by the on-call agent and stored in the software and eventually escalated to the management.

Feedback and complaints can be even managed by and IVR and SMS. The automated services help in recording all the important details and if needed the patient can receive a call back from the agents.

Open Mind Services adds value to any medical facility by providing  answering services to professional medical answering service operators. Call us now for more info +91-8800520555 (Mr Debangan Sen) or email us on debangan@openmind.in.